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1. Work Email Basics — Use email for:

• Communicating with coworkers/clients
• Sharing project updates
• Professional documentation

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Do NOT use email for:

• Personal conversations
• Gossip or emotional responses
• Sending sensitive data carelessly

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Professional Email Structure:

• Subject line: Clear & specific
• Greeting: “Hello ___”
• Body: Short & organized
• Closing: “Thank you / Regards”

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Email Security

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Always:

• Check the recipient
• Confirm attachments
• Verify links
• Report suspicious emails

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Never:

• Send passwords or API keys
• Forward confidential files externally
• Click unknown attachments

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Chat Communication

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Best Practices:

• Keep messages clear and short
• Stay professional
• Use threads
• Tag people only when needed

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Avoid:

• Posting customer or sensitive info
• Emotional or rude messages
• Sharing private screenshots

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Meetings & In-Person Communication

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Do:

• Speak clearly & respectfully
• Stay on topic
• Mute when not speaking
• Keep camera background clean

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Don’t:

• Multitask during meetings
• Interrupt others
• Raise your voice

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Reporting Issues

• You send info to the wrong person
• You receive suspicious messages
• Someone impersonates IT
• A conversation becomes threatening

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Quick Mini-Quiz

1. Should you use personal email for work tasks?
2. What should you do before sending an attachment?
3. Should passwords be shared through email or chat?
4. What is one sign of unprofessional chat behavior?
5. Who do you report suspicious communication to?